we have introduced our customer support processes online (www.support.kriatecglobal.com). We strive to give you full advantage of the powerful capabilities and best-practices and better support experience. Few of the benefits of using our support portal are :
1) Post your query quickly by writing an email to firstname.lastname@example.org or by logging in to our support portal by your gmail/facebook/twitter id.
2) Generate query tickets instantly & get prompt response from support team.
3) Check the status of your query.
4) You can attach the files add comments to the queries.
5) Get free access to knowledge base like training materials and FAQ’s (Frequently asked questions).
6) Know tips and tricks and licenses installation/ management procedures.
7) Notification to your email on responses and status changes to your tickets.
8) Any time reference to your past/old tickets.